RESORT FAQ'S

Here are some helpful tips and travel information so you can experience the best of Hyatt Zilara Cap Cana.

ACTIVITIES

What type of activities are included in my stay?

Hyatt Zilara Cap Cana offers varied land and water activities including non-motorized aquatic sports, a diving clinic, pool games, language and dance lessons, beach volleyball, ping-pong, board games, and more. Please visit our activities page of the website for a general overview. Upon your arrival, you’ll be able to access our mobile Digital Concierge tool, offering an interactive view of ongoing resort activities.

What is the difference between an activity and an excursion/tour?

Activities are included in your stay such as games and fitness classes. Excursions or tours are optional off-site activities offered by third-party vendors at an additional cost.

How can I arrange tours and excursions outside the resort?

Please contact our on-site tour desk: pujia-tours@hyatt.com. External tours are available at an additional cost.

Are cabanas available for rent?

Yes, for an extra fee, and can be booked per day.

Are spa treatments included? If not, what is the price, and can they be booked in advance?

Spa and beauty treatments are not included and are available at an additional cost. Treatments may be booked in advance, please email the spa directly: pujia-spa@hyatt.com .

What types of fitness activities are offered?

Access to a fully-equipped gym, outdoor activities such as crossfit, power walks, yoga, aqua-zumba, core and stretching, and aqua-cycling. Fitness activities are subject to change and availability.

What types of watersports are offered?

A wide variety of watersports are available such as outings in catamarans, kayaks, paddle boards, and hobie cats. We also offer an introductory diving tutorial. Watersports are subject to change and availability.

Do you offer a waterpark? Is it accessible to all guests?

Yes. Located in the adjacent Ziva Cap Cana, Canapolis Water Park offers a lazy river with grotto cascade, water cannons and five slides.

(Minimum height required: 3.94 ft.)

Is entertainment included, if so what type of entertainment?

Yes, daily entertainment is available in different areas of the resort. For more detailed information please consult with our concierge desk.

Do you offer on-site photography services? Would this need to be planned?

Yes, they can be arranged on-site.

Are the pools heated?

No, our pools are generally temperate without the need for additional heating.

Can I sunbathe topless on the beach?

No. Due to local regulations, nudity is not allowed in beach areas.