RESORT FAQ'S

No, we only offer all-inclusive package rates.

Yes, we offer mobility-accessible suites, which can be booked by calling us directly. Our resort is equipped with ramps in most common areas to ensure ease of access. Additionally, we offer mobility scooters for rent at an additional daily fee. To book a mobility scooter, please contact our concierge desk at pujia-concierge@hyatt.com.

Smoking, including the use of electronic cigarettes, is prohibited throughout most of the resort including but not limited to common areas, dining venues, bars, suites, suite decks, and balconies. We do however offer designated smoking areas. A cleaning fee may be incurred for smoking in smoke-free areas.

Yes. A pre-authorized hold may be applied.

No, we do not offer pre-arrival check-in.

Yes, additional fees apply and upgrades are subject to availability.

In-room safes are included in all room categories. Our resort is not liable for unattended items.

Hyatt Zilara Cap Cana is an adults-only resort for guests of ages 18+. The adjacent Hyatt Ziva welcomes guests of all ages.

All tips and gratuities are included in your all-inclusive package. Additional gratuities are most welcome by our staff should services exceed your expectations.

We recommend not to drink faucet/tap water, the resort will provide access to filtered water at all times.

Yes, available on a 24-Hour basis.

18 years of age.

Pets are not allowed.

Visa, Master Card, and American Express, only.

No. However, we can facilitate cash advances placed on credit cards, fees apply.

Our concierge desk will be your first point of contact for any questions that you may have. Concierges can also assist you in booking both on-site and off-site activities. Our concierge desk is available from 7:00am to 11:00pm.