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Hyatt Ziva Cancun

RESORT FAQ'S

Here are some helpful tips and travel information so you can experience the best of Hyatt Ziva Cancun.

OVERVIEWINCLUSIONS | TRANSPORTATION | DINING | ACCOMMODATIONS | ACTIVITIES

DINING

Please consult the dining & drinks section of our website for specific dress code classifications per venue. Below some further guidelines:

Beach Attire: Swimsuit attire is welcome.

Casual, or Resort Casual: Access with dry bathing suits permitted. Men require a t-shirt and women require a cover-up. Sandals are required.

Smart Casual: Dress shorts, close-toed shoes, collared short-sleeve shirts are required for men. Women require dress sandals.

Resort Formal: Trousers, close-toed shoes or dress sandals, collared short-sleeve or polo shirts are required for men, women require dress sandals. Elegant evening wear is required for both men and women.

Note: The above dress code guidelines are not definitive, and are subject to change.

All dining venues are available on a first come, first serve basis.

Yes, the resort offers gluten-free, vegetarian options, and additional assistance in accommodating special dietary needs (please notify the resort ahead of time or at check-in, should this be the case).

Yes. Cocktails made with international and national premium branded spirits are yours to enjoy as part of your all-inclusive plan. A variety of specialty spirits and bottles, such as champagne and first-rate wines are available for purchase.

Yes. 24-hour, all-inclusive suite service is available.  

Restaurants close at 10:30pm or 11:00pm.

We offer a variety of beers, including Dos Equis, Tecate Light, and Superior. A selection of local artisanal beers is also available at Tres Cervezas.

Yes, you must be 18 years and older to enter our bars. La Bastille is an adults-only restaurant.

All of our restaurants are open year-round. Some restaurants may close at night during the week whenever there is a theme night. Please contact the hotel for details.

Yes, we have a swim-up bar, Pool Bar.

Yes, at additional. Please contact concierge for more information.