RESORT FAQ'S
Here are some helpful tips and travel information so you can experience the best of Hyatt Ziva Cancun.
OVERVIEW | INCLUSIONS | TRANSPORTATION | DINING | ACCOMMODATIONS | ACTIVITIES
ACTIVITIES
You will be able to purchase tours at our on-site hospitality desk, conveniently located next to the gym.
Generally, activities are included in the all-inclusive plan such as pool parties, tastings and fitness lessons. Tours and excursions are optional off-site activities offered by third-party vendors, at an additional charge.
Double Deck beach cabanas may be reserved at additional cost, please contact concierge to learn more: econcierge.zivacancun@hyatt.com.
No, neither spa nor salon treatments are included. Treatments may be booked in advance by contacting our spa manager: alma.franco@hyatt.com.
No, due to local regulations.
We offer all-inclusive watersports, such as aqua-aerobics, pool parties, water volleyball, scuba lessons and more.
Yes, subject to availability with prior planning. Additional costs apply.
Yes, there are several shopping destinations just minutes away from our Cancun resort.