Tour offered by third-party vendors may be purchased at our on-site hospitality desk, located in the main lobby.

Generally, activities are included in the all-inclusive plan such as pool parties, tastings and fitness lessons. Tours and excursions are optional off-site activities offered by third-party vendors, at additional charge.

Some cabanas are available free of charge, others may incur an additional cost. Beach and pool cabanas without assigned numbers require a prior reservation. Beach and pool cabanas with assigned numbers are available exclusively to our Presidential Suite guests. For further info. and bookings, please contact our concierge desk: concierge.hzcancun@hyatt.com.

No, neither spa nor salon treatments are included. Treatments may be booked in advance by contacting our spa manager: concierge.hzcancun@hyatt.com.

No, due to local regulations.

Yes, all pools are heated.

We offer all-inclusive watersports, such as aqua-aerobics, pool parties, water volleyball, and more.

Yes, subject to availability with prior planning.

Yes, there are several shopping destinations just minutes away from our Cancun resort.