RESORT FAQ'S

All of our suites are equipped with standard North American sockets (Type A, sometimes Type B). If traveling with European, Asian or non North American appliances/devices, we recommend bringing an adaptor.

No, the minimum age allowed is 18.

Visa, Master Card, and American Express, only.

No, we only offer all-inclusive rates.

Your all-inclusive plan includes meals, drinks, entertainment, and many fun activities. However, we recommend bringing extra cash for off-site expenses, spa services, tours, and transfers. The resort will provide US Dollar to Mexican Peso exchange services, subject to availability. Cash payments are accepted in CAN/US Dollars, and Mexican Pesos.

In-Room Safes are included in all suite categories. Our resort is not liable for unattended items left in public areas.

Yes. Please contact resort for further details, hurricane policies are liable to change.

Smoking, including electronic cigarettes, is prohibited throughout most of the resort, including common areas, dining venues, bars, suites, suite decks, and balconies. We do, however, offer designated smoking areas. A cleaning fee may be incurred for smoking in smoke-free areas.

All tips and gratuities are included in your all-inclusive package. Additional gratuities are most welcome by our staff should services exceed your expectations.

We recommend not to drink faucet/tap water, the resort will provide filtered and bottled water at all time. Water and ice cubes served at all resort venues are always filtered and safe to drink.

A medical doctor is available on-site on a 24-hour basis at an additional cost. Certified lifeguards are available in pool and beach areas, first aid is provided on a 24 hour basis for emergency situations.

It depends on the items as some restrictions apply due to Customs regulations. Additional fees apply.

No pets are not allowed due to resort policy.