RESORT FAQ'S

No, the only rates we offer are all-inclusive.

Your all-inclusive plan includes meals, drinks, entertainment, and many fun activities . However, we recommend bringing extra cash for off-site expenses, spa services, tours, and transfers. The resort will provide US Dollar to Mexican Peso exchange services subject to availability. Cash payments are accepted in CAN/US Dollars, and Mexican Pesos.

Yes, however room upgrades are subject to availability. Additional fees may apply except for World of Hyatt members, including: Discoverist, Explorist, and Globalist members. For more details, visit https://www.hyatt.com/world

Hyatt Ziva Puerto Vallarta is smoke-free family resort, however we do offer designated areas where smoking is allowed.

No, we do not offer pre-arrival check-in.

Yes. A pre-authorized HOLD may be applied. Please consult with our Front Desk staff for specific details.

A medical doctor is available on-site from 8:00am to 8:00pm, at additional cost. Certified lifeguards are available in pool and beach areas, first aid is provided on a 24 hour basis for emergency situations. We hold the highest level of safety industry standards, however the resort will hold a limited liability for emergency situations incurred by guests.

Pets are not allowed.

All tips and gratuities are included in your all-inclusive package. Additional gratuities are most welcome by our staff should services exceed your expectations.

In-Room Safes are included in all suite categories. Our resort is not liable for unnattended items left in public areas.

All of our suites are equipped with standard North American sockets (Type A, sometimes Type B). If traveling with European, Asian or non North American appliences/devices, we recommend bringing an adaptor. Please note that our rooms do not offer 220V sockets.

Visa, Master Card, and American Express, only.

Yes, we have two ATMs on-site, one of which is located in the main lobby. One ATM dispenses Mexican Pesos (MXN), the other dispenses U.S. Dollars (USD).

We recommend not to drink faucet/tap water, the resort will provide filtered and bottled water at all time. Water and ice cubes served at all resort venues are always filtered and safe to drink.

18 years of age.

Yes. Please contact resort for further details, hurricane policies are liable to change.

No, we currently do not offer private babysitting services.