RESORT FAQ'S

Generally, activities are included in the all-inclusive plan such as pool parties, tastings and fitness lessons. Tours and excursions are optional off-site activities offered by third party vendors, at additional charge.

Tours offered by third party vendors may be purchased at our on-site hospitality desk, located in the main lobby.

Pool and beach cabanas are available for rent on a first come first serve basis, prices range from US$105 to US$185. Cabanas may also be reserved in advance by contacting Guest Services: +52 624 163 7730.

No, neither spa nor salon treatments are included. Treatments may be booked in advance by contacting our spa manager: : sjdif-zen.spa@hyatt.com.

No, due to local regulations.

Our adult pool and kids pool are heated. The rest of the pools hold an adequate temperature year-round.

We offer all-inclusive watersports, such as aqua-aerobics, pool parties, and water volleyball.

Yes, subject to availability with prior planning.

Yes, there are several shopping destinations just minutes away from our resort.