No, we only offer all-inclusive package rates.

Smoking, including the use of electronic cigarettes, is prohibited throughout most of the resort including but not limited to common areas, dining venues, bars, suites, suite decks, and balconies. We do however offer designated smoking areas. A cleaning fee may be incurred for smoking in smoke-free areas.

Yes. A pre-authorized hold may be applied.

No, we do not offer pre-arrival check-in.

Yes, additional fees apply and upgrades are subject to availability.

Your all-inclusive package includes meals, drinks, entertainment, and many fun activities. However, we recommend bringing extra cash for off-site expenses, spa services, tours, and transfers. The resort will provide currency exchange services subject to availability. Cash payments are accepted in US Dollars and Dominican Pesos.

In-room safes are included in all room categories. Our resort is not liable for unattended items.

Yes, guests of all ages are welcome.

All tips and gratuities are included in your all-inclusive package. Additional gratuities are most welcome by our staff should services exceed your expectations.

We recommend not to drink faucet/tap water, the resort will provide access to filtered water at all times.

Yes, available on a 24-Hour basis.

18 years of age.

Pets are not allowed.

For an additional fee, babysitting services are available for a maximum of 2 children per babysitter, for a minimum of 2 hours booked per service. Babysitting services are subject to availability and to additional terms and conditions. For more information, please contact the resort.

Visa, Master Card, and American Express, only.

No. However, we can facilitate cash advances placed on credit cards, fees apply.

Our concierge desk will be your first point of contact for any questions that you may have. Concierges can also assist you in booking both on-site and off-site activities. Our concierge desk is available from 7:00am to 11:00pm.

Yes, we offer mobility-accessible suites, which can be booked by calling us directly. Our resort is equipped with ramps in most common areas to ensure ease of access. Additionally, we offer mobility scooters for rent at an additional daily fee. To book a mobility scooter, please contact our concierge desk at pujia-concierge@hyatt.com.