RESORT FAQ'S

Here are some helpful tips and travel information so you can experience the best of Hyatt Vivid Playa del Carmen.


INCLUSIONS

What's included in my all-inclusive package?
All drinks and meals are included. On-site entertainment, fitness facilities, and daily outdoor and indoor activities are included. Multiple social activities are also part of the all-inclusive package.

What's not included in my all-inclusive package?

The following services are not included as part of the all-inclusive plan, except as otherwise provided:

  • Spa, beauty services, hydrotherapy experience and the Temazcal experience
  • Third-party on-site boutique stores
  • Off-site tours and excursions
  • Airport transfers, taxis, local shuttle services, car rentals
  • National and international telephone calls
  • Certain specialty wines and spirits
  • Laundry and dry-cleaning services
  • Romantic dinners, and other specialty private dinners
  • Delivery fee for each in-suite dining order
  • Please note there is a $34 Mexican pesos Environmental Tax per room for 1 guest, or $54 Mexican pesos for 2-4 guests, per night on arrival.

Does the resort offer day passes?
Yes, please contact the resort for information on inclusions and prices.

If I am on a cruise, and a nearby stop is scheduled in my itinerary, can I visit the resorts?
Yes. You may visit our resort by purchasing a day pass.

What's included in my interval international package?
Please consult inclusions with your interval international travel agent.

If I don’t book spa services, can I use the spa facilities?
Yes, the hydrotherapy facilities is available to all guests at an additional cost. Hydrotherapy facilities offer a section for men and another for women, separate from each other.

Can external visitors use the spa facilities?
No, spa services and facilities are exclusive for guests.