Here are some helpful tips and travel information so you can experience the best of Hyatt Vivid Playa del Carmen.
We are traveling with a couple of friends. Can we request adjoining/connecting rooms?
No connecting rooms available.
Are children allowed at The Vivid Playa del Carmen?
We are an adults-only resort, accepting guests ages 18+ only.
What is a concierge service?
Offering an exceptional hospitality experience, concierges are the first point of contact for any questions that you may have, they may also offer assistance with on on-site and off-site services.
What type of beds are offered?
Double beds and king-sized beds are offered.
Are the rooms handicapped accessible?
We offer 3 ground-floor suites that are fully equipped for guests with special needs. Please call or email the resort to learn more, and to book.