Here are some helpful tips and travel information so you can experience the best of Hyatt Vivid Playa del Carmen.
Do I need to bring an electrical adapter?
All of our suites are equipped with standard North American sockets (Type A, sometimes Type B). If traveling with European, Asian or non North American appliences/devices, we recommend brining an adapter.
What credit cards does the resort accept?
We accept all major credit cards including Visa, Master Card, and American Express.
Do you offer rates that are not all-inclusive?
No, the only rates we offer are all-inclusive.
Is pre-arrival check-in available?
No, we do not offer pre-arrival check-in.
Is a credit card required at check-in?
Yes. A pre-authorized HOLD may be applied. Please consult with our Front Desk staff for specific details.
Do I need to bring money and exchange my currency to Mexican Pesos when I arrive?
Your all-inclusive plan includes meals, drinks, entertainment, and many more fun-filled activities. However, we recommend bringing extra cash for off-site expenses, spa/beauty services, tours, and transfers. The resort may provide US Dollars to Mexican Peso exchange services subject to availability. Payments are accepted with cash for up to US$1500 per person, per stay, and you may also use credit cards as a means of payment.
Is there a secure place to keep valuables?
In-Room Safes are included in all suite categories. Our resort is not liable for unattended items left in public areas.
Does the resort have a hurricane policy?
Yes. Please contact resort for further details, hurricane policies are liable to change.
Does the resort have a smoking policy?
The Vivid Playa del Carmen is a smoke-free resort. Smoking, including the use of electronic cigarettes, is prohibited throughout most of the resort including but not limited to common areas, dining venues, bars, suites, suite decks, and balconies. However, we offer a secluded smoking area. A cleaning fee may be incurred for smoking in smoke-free areas.
What is the tipping policy at the resort?
All taxes, tips and gratuities are included as a part of your all-inclusive package. Additional gratuities are most welcome by our staff should services exceed your expectations.
Can I drink local water?
We recommend not to drink faucet/tap water, the resort will provide filtered and bottled water at all time. Water and ice cubes served at all resort venues are always filtered and safe to drink. Certified by third party auditors, our resort is compliant to the highest level in industry sanitation standards.
Does the resort provide medical services or support?
A third-party medical doctor is available on-site on a 24 basis. Certified lifeguards are available in pool and beach areas, first aid is provided on a 24 hour basis for emergency situations.
What is the minimum age for check-in?
18 years of age. We are an adults-only resort, for guests of ages 18 and above only.
Is there a spa menu?
Yes, please click here to view the spa menu and book your treatment.
Is there a cancellation fee for spa services?
A US$30 dollar fee per person will be charged for cancellations made within a 24-hour timeframe prior to the scheduled treatment, a 100% fee of the total price of treatment will be charged for "no shows."
Can I have an in-room massage?
Yes, the following in-suite treatments are available: Relax Experience and Romantic Escape Package. Please contact our spa, to make our reservation.
What’s the spa working hours?
The hydrotherapy circuit is open from 8:00 a.m. to 7:00 p.m., spa treatments are available from 9:00 a.m. to 7:00 p.m.