• Flexible rewards designed for today’s travelers

  • Deluxe all-inclusive travel experiences for a leader in the incentive industry

  • Simple to integrate into your current incentive travel budget

  • Peace of mind and security of Playa Safe Stay™

  • Incentive trips available from 3 to 7 nights let the sponsor decide how much they want to reward each recipient’s contributions

  • Travel creates memories that last a lifetime Experience truly memorable Service from the Heart

  • Individual Awards Program gives each recipient the power to choose where they go and when they go * (some restrictions apply)

  • Our all-inclusive programs covers deluxe accommodations,all meals, alcoholic and non-alcoholic beverages, taxes and gratuities

  • Savor innovative and carefully curated dining experiences in our restaurants and bars.

  • Experiences can be enhanced with spa services, off-property excursions, private cabanas, private beach dinners and more


Book your vacation in 3 easy steps!

1.When you are ready click on “Book Now” to access our Vacation Request form.
2. Complete the vacation request form and click “Submit Your Vacation Request”.
3. Our vacation specialist will contact you within 48hrs to confirm your vacation.

Participating Resorts


Exclusively for adults, Hyatt Zilara all-inclusive resorts inspire guests to live in the moment. Pristine beaches and crystalline waters set the scene. Local culture and flavor add color. Gourmet restaurants, sprawling infinity pools, tranquil spas and luxurious accommodations bring your vacation to life. Indulge in unexpected adventures, unwind in pure relaxation or celebrate your romance. At Hyatt Zilara, it’s all included and all bestowed with genuine Service from the Heart. That’s the Evolution of All-Inclusive.


Cancun, Mexico
Montego Bay, Jamaica
Cap Cana, Dominican Republic


At distinguished addresses on the world’s most beautiful shores you will find Hyatt Ziva all-inclusive resorts. Pristine beaches, vibrant culture, exciting activities, welcoming staff and gourmet cuisine all contribute to unforgettable memories. Guests of all ages can indulge in all-inclusive luxury in the beauty of local culture and incredible amenities like sparkling infinity pools with swim-up bars, floating swim-up suites overlooking the sea and serene spas designed to engage all the senses. It’s all included and bestowed with warm genuine Service from the Heart. That’s the Evolution of All-Inclusive. Hyatt Ziva is where you find it.

Cancun, Mexico
Los Cabos, Mexico
Puerto Vallarta, Mexico
Montego Bay, Jamaica
Cap Cana, Dominican Republic


All-inclusive should exceed expectations. That’s why Hyatt Zilara & Ziva guests can revel in unexpected luxuries like innovative accommodations, and array of authentic dining venues. Stunning oceanfront settings, vibrant culture, live entertainment and so much more—it’s always included.

  • Infinity Pool

  • Beach Butlers

  • Oceanfront Dining

  • Premium Top Shelf Liquors & Imported Wines

  • Unlimited Dining

  • Endless Drinks

  • Carefully curated dining experiences

  • Multiple Bars & Lounges

  • Bathrobes & Slippers

  • Free Wi-Fi

  • State-of-the-art fitness centers

  • Minibar Stocked Daily

  • 24-hour Room Service

  • Non-Motorized Watersports

  • Water Volleyball

  • Aqua Gym Class

  • Cooking Demos

  • Live Entertainment

Playa Hotels & Resorts Individual Incentive Travel Gift Cards Terms & Conditions

Use of the Playa Hotels & Resorts individual incentive travel gift card (the “Card”) constitutes acceptance of the terms & conditions herein. The Card is a one-time use prepaid card, not a credit card or debit card. The Card is valid for a fixed number of room nights at Participating Resorts (as defined below) and does not expire. The Card is not returnable, refundable or redeemable for cash, and may not be resold or transferred for value, except to the extent required by law. The Card is not replaceable if lost, destroyed, stolen and void if altered, reproduced, transferred or sold. The Card may not be used for unlawful purposes. Any unauthorized use of the Card constitutes fraud. Tax liability, if any, including disclosure, is the responsibility of user. The Card shall be applied towards the cost of eligible bookings at the following participating all-inclusive Hyatt Ziva and Hyatt Zilara resorts only: Hyatt Ziva Cancun, Hyatt Zilara Cancun, Hyatt Ziva Los Cabos, Hyatt Ziva Puerto Vallarta, Hyatt Ziva Rose Hall, Hyatt Zilara Rose Hall, Hyatt Ziva Cap Cana and Hyatt Zilara Cap Cana (collectively, “Participating Resorts”). The Card may not be used in connection with a stay at any other Hyatt hotel/resort and/or any other resort owned or operated by Playa Hotels & Resorts. Participating Resorts are subject to change at any time without notice (please visit at any time for an updated list of Participating Resorts). All bookings made at Participating Resorts using the Card shall be made at least thirty (30) days in advance of the intended arrival date, are subject to availability at the time of booking and the following black-out dates apply: December 20 through January 4; February 10 through February 20; and April 1 through April 18 (during any calendar year). Redemption of the Card may not be combined with any other gift cards, certificates, offers, tour packages, conventions, or special rate programs and may not be applied to prior stays. World of Hyatt points are not awarded in connection with the use of the Card. Once issued, the Card is not subject to dormancy fees, account maintenance fees or cash-out fees. The original Card and photo identification will be required at check in at Participating Resorts. Participating Resorts reserve the right to institute additional security and verification procedures at the time of the Card’s redemption and/or check-in for fraud prevention purposes. Void where prohibited by law. The Card and these terms & conditions are governed by the laws of the State of Florida without regard to its choice of law principles.


How to redeem the Card


Once user is ready to make a booking with the Card, user shall visit the URL and click on “Book Now” to initiate the booking request. User shall complete the vacation request form by selecting the Participating Resort, the preferred dates of travel and providing basic personal information to process the booking, including the Card’s unique identification number and 4-digit PIN printed at the back of the Card. User may only choose a preferred date of travel that is at least thirty (30) days from the time of booking and not subject to black-out dates. Once the form is complete, user shall click on “Submit your Vacation Request”. User will be contacted via phone by a member of our reservations department in order to complete the booking process (user’s preferred Participating Resorts and/or dates of travel may not be available) within the following 48 hours of submitting the form. The Card is valid for a one-time use only. The Card may only be redeemed as indicated herein and may not be used in any other manner including through a tour operator or travel agency. No third-party commission will apply when user redeems the Card. Once the booking process is completed, the number of room nights available within the Card will be added to user’s booking. If the booking exceeds the number of nights, number of people or otherwise exceeds the value available within the Card (including the room category/type), user must pay the difference by providing a credit card, which will be charged prior to the scheduled arrival date pursuant to Participating Resort’s payment policy. If user elects to book less room nights than what is available on the Card or otherwise fails to use the full value offered within the Card, any unused portion is not refundable, exchangeable for other items/services and will be forfeited by user. The Card will become automatically inactive upon its first use even if user fails to redeem its total value (number of room nights, occupancy, room category/type). All bookings will be subject to availability at Participating Resorts at the time of booking and the following black-out dates apply: December 20 through January 4; February 10 through February 20; and April 1 through April 18, during any calendar year. Standard cancellation policies for Participating Resorts apply. If you have any questions, please contact our reservations’ department at 800-876-7518.


Hyatt Ziva™, Hyatt Zilara™, World of Hyatt™ and related marks are trademarks of Hyatt Corporation or its affiliates. ©2020 Playa Hotels & Resorts. Playa Hotels & Resorts is the owner and operator of Hyatt Ziva™ and Hyatt Zilara™ resorts in Dominican Republic, Jamaica and Mexico. All rights reserved.